Technical support

For technical support contact us Email – Write your technical questions to info@elvezio.com Phone – We can be reached by phone Monday through Friday from 9:00 am to 1:00 pm and from 3:00 pm to 7:00 pm at (+39) 0984 36074 – (+39) 340 5274950. Fax – Send us a Fax with your name, phone number, email address and you enquiry at (+39) 0984 36074.

Returns and cancellation

Every product sold by Elvezio Interni e Accessori per Auto d’Epoca is backed by our 30-Days Money-Back Guarantee. We want you to be satisfied with your purchase. However, if you change your mind about a product, simply return it within 30 days of receipt, in accordance with the return instructions and label enclosed with your order. We also recommend that you obtain proof of posting. You are responsible for the cost of any returns. Under our 30-Days Money-Back Guarantee, we will issue a full refund of the order provided that the product is returned in clean condition and in its original packaging. Your refund will consist of the price paid for the products. The delivery charges will not refund. We will normally refund you using a bank wire. You also have a statutory right to cancel your purchase. If you wish to cancel you must tell us in writing, including by fax (fax number (+39) 0984 36074) or email (please see our webform at www.elvezio.com for email cancellations) within 2 working days from the day after the date on which the product has been ordered. You should keep evidence of having given your cancellation notice, such as a certificate of posting or fax confirmation report. You must take reasonable care of the product and you should return the product to us (at your own risk and cost) within 7 working days of notifying us of your cancellation. The product must be returned unused (except to the extent use was reasonably necessary to examine the product). Please return the product with its original packaging. The following products are excluded from this legal right to cancel: (i) products made to your own specification and (ii) any other products that by reason of their nature cannot be returned. We will refund the purchase price of the product together. We will not refund the delivery charge you paid to receive the product.

Faulty or damaged products

We will refund the purchase price for any product which is delivered in a damaged or faulty condition (other than due to normal wear and tear, failure to follow instructions or misuse). Alternatively, and at your option, Elvezio Interni e Accessori per Auto d’Epoca will replace the product with the same name (subject to stock availability). Please include your membership details and order number (if possible) with the returned product and indicate whether you require a refund or replacement (subject to stock availability). If the product is to be returned by post, please remember to obtain proof of posting. Please allow 30 days for your refund to be processed or a replacement product to be despatched. We reserve the right to refuse to issue a refund/replacement product in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. We do ask that damaged or faulty products are returned promptly.

Website

Unless otherwise specified, the Elvezio Interni e Accessori per Auto d’Epoca website is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, pictures, videos, products or services obtained from the Elvezio Classic Car Interiors website.